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Terms & Conditions

Welcome to www.elistindia.com ("Elistindia / Site") operated by Elistindia India Private Limited (with its registered address at 25, Nellikuppam Main Rd, S.N. Chavadi, Vinayaga Nagar, Cuddalore, Tamil Nadu 607001). These are the terms and conditions governing your use of the Site ("herein after referred to as Acceptable Use Policy "AUP"). By accessing Elistindia either through the website or any other electronic device, you acknowledge, accept and agree to the following terms of the AUP, which are designed to make sure that Elistindia works for everyone. This AUP is effective from the time you log in to Elistindia. By accepting this AUP, you are also accepting and agreeing to be bound by the Privacy Policy and the Listing Policy.

1. Using Elistindia:

You agree and understand that www.elistindia.com is an internet-enabled electronic platform that facilitates communication for the purposes of advertising and distributing information pertaining to goods and/ or services.

You further agree and understand that we do not endorse, market or promote any of the listings, postings, or information, nor do we at any point in time come into possession of or engage in the distribution of any of the goods and/ or services you have posted, listed, or provided information about on our site.

While interacting with other users on our site, with respect to any listing, posting, or information, we strongly encourage you to exercise reasonable diligence as you would in traditional offline channels and practice judgment and common sense before committing to or completing the intended sale, purchase of any goods or services, or exchange of information. We recommend that you read our Safety Tips before doing any activity on our site.

While making use of Elistindia classifieds and other services such as the discussion forums, comments, and feedback, you will post in the appropriate category or area, and you agree that your use of the Site shall be strictly governed by this AUP including the policy for the listing of your Classified, which shall not violate the prohibited and restricted items policy (hereinafter referred to as the Listing Policy.) (Listing Policy) The listing policy shall be read as part of this AUP and is incorporated in this AUP by way of reference:

Your Information is defined as any information you provide to us or other users of the Site during the registration, posting, listing, or replying process of classifieds, in the feedback area (if any), through the discussion forums, or in the course of using any other feature of the Services. You agree that you are the lawful owner having all rights, title, and interest in your information, and further agree that you are solely responsible and accountable for Your Information and that we act as a mere platform for your online distribution and publication of Your Information.

  1. Shall not be fraudulent, misrepresent, mislead, or pertain to the sale of any illegal, counterfeit, stolen goods and/or services.
  2. Shall not pertain to goods, services of which you are not the lawful owner or you do not have the authority or consent to 'list' which do not belong to you or you do not have the authority for.
  3. Shall not belong to another person and to which the user does not have any right;
  4. Shall not be defamatory, obscene, pornographic, pedophilic, invasive of another‘s privacy, including bodily privacy, insulting or harassing on the basis of gender, libelous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
  5. Shall not be harmful to children;
  6. Shall not infringe any patent, trademark, copyright, or other proprietary rights;
  7. Shall not violate any law for the time being in force;
  8. Shall not deceive or mislead the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
  9. Shall not impersonate another person;
  10. Shall not threaten the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign States, or public order, or cause incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting to other nations;
  11. Shall not contain software virus or any other computer code, file, or program designed to interrupt, destroy, or limit the functionality of any computer resource;
  12. Shall not be patently false and untrue and written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person;
  13. Shall not constitute an unfair trade practice;
  14. Shall not distribute or contain spam, multiple/chain letters, or pyramid schemes in any of its forms;
  15. Shall not distribute viruses or any other technologies that may harm Elistindia or the interests or property of Elistindia users or impose an unreasonable load on the infrastructure or interfere with the proper working of Elistindia;
  16. Shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any goods and services, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation, or guideline for the time being in force;
  17. Shall not be placed in a wrong category or in an incorrect area of the site;
  18. Shall not be placed in any other Elistindia site except on the site that relates to the city in which you are located;
  19. Shall not list or post or pertain to information that is either prohibited or restricted under the laws of the Republic of India, and such listing, posting, or information shall not violate Elistindia's Listing Policy;
  20. You consent to receive communications by email, call, or by such other mode of communication, electronic or otherwise related to the services provided through the website.

Your Agreement Regarding Listing, Posting, and Information: If you use the Site by registering on the Site, you are responsible for maintaining the confidentiality of your User ID, password, email address, and for restricting access to your computer, computer system, computer network, and your Elistindia account. You are also responsible for all activities that occur under your User ID and password.

If you access the Site using any electronic device other than by registering on the Site, the Acceptable Use Policy (AUP) remains applicable to you in the same manner as if you are a registered user on the Site.

You (the Seller) agree to provide the following information:

Seller Representations and Warranties

The Sellers represent and warrant to Elistindia that all the content pertaining to the goods/services posted is accurate. Any advertisement or post shall be consistent with the actual characteristics, access, and usage conditions of such goods and services.

2. Eligibility

Use of www.elistindia.com, either by registration or by any other means, is available only to persons who:

If you access Elistindia, either by registration on the Site or by any other means, not as an individual but on behalf of a legal entity, you represent that you are fully authorized to do so. The listing, posting, or information placed on the site on behalf of the legal entity is your responsibility, and you agree to be accountable for the same to other users of the Site.

3. Abuse of Elistindia's Services

You agree to inform us if you come across any listing or posting that is offensive or violates our listing policy or infringes any intellectual property rights by clicking on the following link elistindia@gmail.com to enable us to keep the site working efficiently and in a safe manner.

We reserve the right to take down any posting, listing, or information and/or limit or terminate our services and further take all reasonable technical and legal steps to prevent the misuse of the Site in keeping with the letter and spirit of this AUP and the listing policy.

In the event you encounter any problems with the use of our site or services, you are requested to report the problem by clicking on this link elistindia@gmail.com.

We have also appointed a Grievance Officer whose details are in the last portion of these Terms.

4. Violations by User

You agree that in the event your listing, posting, or your information violates any provision of this AUP or the listing policy, we shall have the right to:

If any such content posted by you is disabled or removed, we shall provide you with a notification explaining the action being taken. You shall be given reasonable and adequate opportunity to dispute the action being taken and to request reinstatement of the access to such removed content. The Resident Grievance Officer (detailed in the parts below) shall be overseeing this process.

Upon receiving actual knowledge in the form of an order by a court of competent jurisdiction or on being notified by the appropriate government or its agency, we shall not host, store, or publish any unlawful information which is prohibited under any law for the time being in force in relation to the interest of sovereignty and integrity of India, security of the State, friendly relations with foreign states, public order, decency, or morality, in relation to contempt of court, defamation, incitement to an offence relating to the above, or any information which is prohibited under any law for the time being in force.

If any such information is being hosted by us, we shall remove or disable access to that information no later than 36 hours from the receipt of the court order or on being notified by the Appropriate Government or its agency.

We shall, within no later than 72 hours, also provide any information in our control or possession, to the appropriate government agency, for the purpose of verification of identity or for the prevention, detection, investigation or prosecution of offences under any law for the time being or for cybersecurity incidents.

Grievance Redressal Mechanism under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

If you wish to complain about our Services or the use of our services by others, please contact our Resident Grievance Officer, whose details are below:

Resident Grievance Officer:

Resident Grievance Officer Information

Name: Priya Ragupathi

Designation: Grievance Officer

Contact Details: @elistindia.com

Your complaint will be acknowledged by email within twenty-four hours, providing you with a complaint number using which you can track the status of the complaint. We will dispose of such a complaint within 15 days of receipt.

We shall, within twenty-four hours from the receipt of a complaint made by an individual or any person on his/her behalf, in relation to any content which is prima facie in the nature of any material that exposes the private area of such individual, shows such individual in full or partial nudity, or shows or depicts such individual in any sexual act or conduct, or is in the nature of impersonation in an electronic form, including artificially morphed images of such individual, take all reasonable and practicable measures to remove or disable access to such content which is hosted, stored, published, or transmitted.

Grievance Redressal Mechanism under the Consumer Protection (E-Commerce Rules), 2020

Name: Hanuman M K

Designation: Grievance Officer

Contact Details: grievanceofficer@elistindia.com

Your complaint will be acknowledged by email within forty-eight hours, providing you with a ticket number using which you can track the status of the complaint. We aim to redress the complaint within one month from the date of receipt of the complaint.

5. Content

The Site contains content which includes Your Information, Elistindia's information, and information from other users. You agree not to copy, modify, or distribute such content (other than Your Information), Elistindia's copyrights, or trademarks.

When you give us any content as part of Your Information, you are granting us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right and license to use, reproduce, publish, translate, distribute, perform, and display such content (in whole or part) worldwide through the Site as well as on any of our affiliates or partners' websites, publications, and mobile platforms. We need these rights with respect to the content in Your Information in order to host and display your content.

If you believe that there is a violation, please notify us by clicking here.

We reserve the right to remove any such content where we have grounds for suspecting the violation of these terms and our Listing Policy or of any party's rights or law.

6. Liability

You agree not to hold www.elistindia.com or any of its officers, employees, agents responsible or accountable for any of your or other user's listing, postings, or information. Nor shall we, our officers, employees, or agents be liable for any misuse, illegal activity, or third-party content as postings, listings, or information are generated by various users directly, and we do not have any role in the creation, publication, or distribution of the posting, listing, or information, nor are we in a position to have editorial control over the substance or content contained in the listings, postings, or information, save and except to the extent provided in these terms.

You understand and agree that we do not guarantee the accuracy or legitimacy of any listing, posting, information by other users. You further agree that we are not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of the site or as a result of any sale, purchase of goods and services with other users of the site.

We also cannot guarantee continuous or secure access to our Services. Accordingly, to the extent legally permitted, we exclude all implied warranties, of merchantability, fitness, or quality of the Site and our services.

7. Personal Information

By using Elistindia, you agree to the collection, transfer, storage, and use of any personal information provided by you on the Site by Elistindia India Private Limited. The data is stored and controlled on servers located in Cuddalore, Tamil Nadu, India, as further described in our Privacy Policy.

By submitting your resume with your replies, you give permission to Elistindia to publicly display your resume, which can be freely accessed by anyone. You also agree to receive marketing communications from us unless you specifically indicate otherwise in writing to us through elistindia@gmail.com. You may send questions about this policy to elistindia@gmail.com.

You agree that Elistindia may use information shared by you to provide customer services and to understand if any other services or advertisements listed on the Elistindia website may interest you.

You agree that we may share personally identifiable data of any individual to our agents, recruiters, or Affiliates defined as any person directly or indirectly controlling, controlled by, or under direct or indirect common control with Elistindia, including its subsidiaries and associate companies.

You agree that https://api.elistindia.com is the endpoint to communicate with our server; apps associated with Elistindia India Pvt. Ltd. use this endpoint. Data collected through this endpoint is safe and secure and can be shared with other apps in the Elistindia ecosystem for better service.

You agree that on receipt of a written request from a person who has purchased goods or services, in accordance with law, Elistindia may need to provide details of the Seller, including...

8. Updates to this AUP and Other Terms and Policies

We may update this AUP or the listing policy at any time and may notify you of such updates via a post on the boards and/or through email communications. The modified AUP and/or Listing Policy shall come into effect immediately.

If we or our corporate affiliates are involved in a merger or acquisition, we may share personal information with another company, but this AUP shall continue to apply.

You will also receive an e-mail once a year notifying you of any change to these Terms.

You agree to receive an email at least once a year informing you that in case of non-compliance with the Information Technology (Intermediaries Guidelines) Rules, 2011, these terms, policies, we have the right to terminate access or usage rights of users immediately or remove non-compliant information, or both.

9. Third Party Content and Services

Elistindia may provide, on its site, links to sites operated by other entities. If the user decides to view this site, they shall do so at their own risk, subject to that site’s terms and conditions of use and privacy policy that may be different from those of this site. It is the user’s responsibility to take all protective measures to guard against viruses or other destructive elements they may encounter on these sites.

Elistindia makes no warranty or representation regarding, and do not endorse any linked website or the information appearing thereon or any of the products or services described thereon.

Further, user’s interactions with organizations and/or individuals found on or through the service, including payment and delivery of goods and services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between the user and such organization and/or individual. The user should make whatever investigation they feel necessary or appropriate before proceeding with any offline or online transaction with any of these third parties.

10. Indemnity

The User agrees to indemnify and hold Elistindia, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers, and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of content submitted by the user, user's use of the service, violation of the TOU, breach by the user of any of the representations and warranties herein, or user’s violation of any rights of another.

11. Governing Law & Jurisdiction

This AUP and the Listing Policy shall be governed and construed in accordance with the laws of the Republic of India, and the courts at Bengaluru shall have exclusive jurisdiction on all matters and disputes arising out of and relating to the Site.

12. Make an Offer/Buy Now Terms

Elistindia Assurance for Buyers

  1. You should "Make an Offer" of the amount which you wish to pay for the product.
  2. Once your offer is accepted, you can make the payment online.
  3. The listed item will be delivered to you by our logistics partner, and only after the delivery, payment will be released to the seller.

The BUY NOW purchase option enables a quick sale and implies that you agree to buy the product at the listed price. We will facilitate the payment directly and notify the seller. Once the payment has been made, we will schedule and complete the delivery. If you wish to negotiate, please choose 'Make an Offer' purchase option.

Convenience fee

For buyers:
There is no convenience fee at the moment; buyers can buy at the amount mentioned on the ad by the seller.

For sellers:
There is no convenience fee or hidden fee at the moment.

Note: Elistindia reserves the right to change the fee & discounts any time without prior intimation.

13. ElistindiaJobs

  1. As a job-seeker:
    You agree that Elistindia will not be responsible for any payments made to a third-party (including verified companies).
  2. As a recruiter:
    You agree that misuse or fraudulent use of this platform will result in deactivation and/or further action.
    You also agree to adhere to all job posting rules.

14. No Guarantee of Business

Elistindia does not guarantee business from the leads generated. Elistindia shall not be responsible or liable at all to the Advertiser if no business or business leads are generated for the Advertiser through premium ads on the Website. Advertiser understands that Elistindia’s only obligation is to place the premium ads on the Website in the manner provided for in these Terms.

Accuracy of the information/content provided is the advertiser's responsibility, and Elistindia will not be held responsible for false claims made by the advertiser.

15. Advertiser Obligations

  1. Advertiser agrees to make all payments due to Elistindia in a timely and efficient manner and shall ensure that cheques issued do not bounce. Advertiser shall not issue stop-payment instructions in respect of such cheques. The Advertiser recognizes that Elistindia has the right to take action under the Negotiable Instruments Act 1881 in respect of bounced cheques or take any other action available in law.

  2. Advertiser represents and warrants that:

    1. It is a bona fide business organization or individual carrying on business in relation to the items disclosed to Elistindia.
    2. It has the right to use the trademarks it claims to have the right to use.
    3. The business carried on by Advertiser does not violate or infringe upon any law or regulation, and all registrations required for carrying on business have been procured by it.
    4. All Classified(s) provided to Elistindia is/are and shall at all times be accurate and complete, and entirely lawful.
  3. The Advertiser shall bear complete responsibility for the quality of its goods and/or services, and Elistindia shall bear no responsibility for the same.

  4. The Advertiser agrees to be bound by all applicable policies of Elistindia relating to Classifieds and the Website, and the Advertiser grants to Elistindia a worldwide intellectual property licence (including a copyright and trade mark licence) relating to all intellectual property rights in the Classified(s) to do any acts in relation to the Classified(s) which Elistindia may deem necessary to fulfil its obligations.

16. Notice of Infringement of Intellectual Property

  1. Elistindia is not liable for any infringement of intellectual property rights arising out of materials posted on or transmitted through the site, or items advertised on the site, by end users or any other third parties.

  2. If you are an owner of intellectual property rights or an agent who is fully authorised to act on behalf of the owner of intellectual property rights and believe that any Content or other content infringes upon your intellectual property right or intellectual property right of the owner on whose behalf you are authorised to act, you may write to us at elistindia@gmail.com to delete the relevant Content in good faith.

17. Elistindia Assured Marketplace

  1. Elistindia has set quality norms for the assured products that are followed by its merchants refurbishing them. These products may or may not be refurbished from the authorized OEM's, and Elistindia is not liable for any claims arising from these products.

  2. Unboxed products available in the Elistindia Assured Marketplace are generally as good as new and are non-defective. These products are typically returned to the sellers by buyers for reasons such as wrong model dispatched, incorrect colour, etc., or are opened by customers who find after checking the contents of the package that the wrong product was shipped or simply the change of mind at customers end. As per our terms and conditions, if a product does not meet our buyers' expectations, we encourage them to not accept it and subsequently initiate a refund of the payment. These products also come with a third-party warranty of a specific duration which would change from time to time.

  3. Assured Mobile Phones under Excellent/Like New, Good, and Fair conditions come with a compatible charger only. Also, Earphones are not part of the box contents.

  4. We do not warrant that product descriptions are accurate and actual condition of the product may vary due to enhancements.

  5. Warranty on Assured Mobile Phones is optional and customers can avail the same by paying applicable charges.

18. Elistindia Easy

  1. We strongly recommend our users to exercise their discretion & due diligence about all relevant aspects prior to availing any products/services. Please note that Elistindia India Pvt. Ltd. does not implicitly or explicitly endorse any product/s or services provided by advertisers/service providers.

  2. The information related to name, address, contact details of the business establishments have been verified as existing at the time of registering any advertiser with Elistindia India Pvt. Ltd. Only (Premium and Top Choice customers). This verification is solely based on the documents as supplied by an advertiser/s or as per the details contained in Customer Registration Form.

  3. Service providers at all times ensure that all the applicable laws that govern their profession are followed while rendering their services.

  4. We strongly recommend our users to exercise their discretion & due diligence about all relevant aspects prior to availing any products/services. Please note that Elistindia India Pvt. Ltd. does not implicitly or explicitly endorse any product/s or services provided by advertisers/service providers. The information related to name, address, contact details of the business establishments have been verified as existing at the time of registering any advertiser with Elistindia India Pvt. Ltd. Only (Premium and Top Choice customers). This verification is solely based on the documents as supplied by an advertiser/s or as per the details contained in Customer Registration Form.

19. Miscellaneous

  1. "If all premium ads available to the advertiser under the subscription scheme are not used / availed of during the period of these terms, the unutilized units shall be forfeited - no refund shall be made and neither can the unutilized credits be carried forward."

  2. Premium ads are prioritized over free ads on the website on search and browse pages. The sequence in which premium ads are displayed will be controlled by Elistindia's search algorithm, which is Elistindia's sole prerogative. The advertiser shall not have a say in determining the sequence in which ads are displayed within the set of premium ads matching a user's search query/browse intent.

  3. Banner slots will be provided as per the details mentioned in the contract form. Banner slots will be shared between Elistindia's advertisers who have subscribed for a particular slot, and the banners will be displayed on a rotational basis. A banner will be displayed only after seeking approval from the advertiser. Elistindia does not provide any guarantees of impressions or clicks for the client banners.

  4. Verified leads refer to consumers who have expressed interest in consuming a service from a service provider recommended by Elistindia. Any dispute regarding any verified lead shall be raised to Elistindia within 3 days of the lead being sent in writing/email and will be analyzed on a case-by-case basis. Elistindia's decision will be final and binding in the event of a dispute regarding a lead, which may include providing compensation to the customer in an appropriate form to be decided by Elistindia.

  5. The advertiser acknowledges that any liability/claim in respect of the products or services promoted through the Advertisements under the scope of this Agreement shall be solely to the account of the advertiser. It is agreed that in case of any claims in respect of the same against Elistindia, the advertiser shall indemnify Elistindia against all such claims and damages.

  6. Advertiser shall procure and keep valid all necessary licenses, permissions, authorizations, consents, approvals, and registrations with/from any government department, agency, or authority required for it to perform the Services in accordance with this Agreement and bear sole and exclusive responsibility for all compliances with such licenses permissions, authorizations, consents, approvals, and registrations.

  7. Elistindia doesn't support sellers to sell imported mobile phones, electronic items on its platform, through any means. If at all any such product is being sold on Elistindia Website, Elistindia is not responsible being a Marketplace.

  8. All the Assured/Refurbished handsets, electronic items listed on Elistindia belong to sellers. Refurbishment of the products is being done by the Sellers and Elistindia is not responsible for the Quality of any of these products.

  9. Elistindia doesn't qualify the condition of the phones listed on its platform or transacted through the online flow of Doorstep/Bazaar flows.

  10. Elistindia Doorstep/Bazaar is a Consumer-to-Consumer used good platform and hence any transaction done through the flow attracts GST at 18% of the Convenience fee charged and not on the value of the used item sold.

  11. Elistindia Doorstep/Bazaar Remittance/Refund Money available can't be used for any purchases on Elistindia.

  12. ElistindiaHomes reserves the right to vary the number of leads delivered against listing packs from time to time without prior notice or intimation.

Elistindia Office Addresses:

#25, Nellikuppam Main Rd, S.N. Chavadi, Vinayaga Nagar, Cuddalore, Tamil Nadu 607001